Winomania Casino Privacy Policy
This Privacy Policy explains how Winomania collects, uses and protects the personal information we hold about you. We set out the types of data we gather when you register, make payments or use our site and apps, how that information is used, who we may share it with and the choices available to you. We take your privacy seriously and aim to be clear and practical about data handling.
Types of data we collect
Personal data
When you open an account we collect personal details such as your name, date of birth, home address, email and telephone number. We also record identity documents (for verification), responsible-gambling preferences and correspondence you send to us.
Technical data
We collect technical information about your device and connection, including IP address, browser and device type, operating system, screen resolution, and log data relating to your use of the website and apps. This helps us maintain security and improve site performance.
Transactional data
We store details of deposits, withdrawals, bets, wins and losses, payment method information (card or wallet identifiers), and any bonus or promotional activity. Transactional records are kept to meet legal and regulatory obligations and to resolve account queries.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Transactional data is used for accounting, dispute resolution and regulatory reporting. We may also use aggregated, anonymised data for service improvement and analytics.
Data protection practices
We protect your information using industry-standard security measures including encrypted connections (HTTPS/TLS), access controls and regular security reviews. Access to personal data is restricted to authorised staff and trusted service providers who need it to perform their duties. We also maintain procedures to detect and respond to security incidents.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure login, and analyse site usage. Third-party providers may use cookies for analytics and advertising. You can manage cookie settings in your browser or via our cookie preferences centre; disabling certain cookies may limit some site functionality.
User rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, request deletion in certain circumstances, and object to or restrict processing. You may also withdraw consent where processing is based on consent. To exercise any rights, log in to your account or contact us using the details below.
Access, correction and deletion
If you wish to access, correct or delete your personal data please contact us at [email protected]. We will respond promptly and explain any information we need to verify your identity before fulfilling requests. Certain data may be retained where required by law or to complete pending transactions.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud-prevention services, regulators, auditors and other trusted partners who act on our behalf. We require all third parties to protect your data and use it only for agreed purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. Significant changes will be posted on this page and, where appropriate, notified to you via your account or email. Please review this page periodically for the latest information.