Contact Us

Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with verification, deposits, withdrawals or to report a fault, we’ll respond promptly. Contact the team via live chat, email or phone and we’ll guide you through the next steps. Our advisors are trained to handle UK regulations and will signpost responsible-gambling tools where required.

Department	Contact
Customer support	[email protected] (live chat and email for account-related issues, verification and technical help)
General enquiries	[email protected] (billing, promotions, press and general enquiries)
Affiliate enquiries	[email protected] (partner applications, marketing materials and commission queries)
Phone	+44 20 7946 0832 (see working hours)
Working hours	Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00

Email Support

Email is the preferred contact method for detailed requests, account issues or queries that require documents or explanations. Please email [email protected] with a clear subject line and include your full name, account username and current contact number. Providing up-to-date details helps us process requests faster and avoids delays when verifying information or reviewing documentation.

Contact Form

Name

<label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;font-size:14px;border:1px solid #ccc;border-radius:4px;"><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;font-size:14px;border:1px solid #ccc;border-radius:4px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:10px 14px;font-size:15px;border-radius:4px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;padding-top:6px;">We aim to reply within 24 hours. For urgent account or payments queries include your account ID when you contact us.</div>

Response Time

Our support team aims to reply promptly. Most enquiries receive a response within one business day. More complex cases that need document checks, account reviews or third-party verification may take longer, and we will keep you informed as the case progresses. For urgent issues please use live chat; detailed investigations can take up to 5 to 10 business days depending on the nature of the request.

Feedback

Your feedback matters to us. If you have suggestions, ideas or spot a bug, please tell us; we read every message and use what you say to improve the site, promotions and overall experience. Share thoughts via live chat or the feedback form. Submissions are reviewed carefully and we aim to act on useful suggestions to make the service better for all players.