General Terms and Conditions
This page sets out the terms and conditions that govern your use of the Winomania online casino. It explains the relationship between us and you, the rules that apply to accounts, gameplay, payments and promotions, and how we handle disputes and changes. By using the site you accept these terms in addition to any specific rules that apply to individual promotions or games.
Account responsibilities
You are responsible for keeping your account details accurate and secure. This includes maintaining a secure password, notifying us of any unauthorised access and updating your contact details when they change. Only one account is permitted per person unless otherwise agreed in writing. We may require identity, address and proof of payment documents to verify your identity before processing withdrawals or otherwise as part of anti-money-laundering checks.
We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, multiple accounts, bonus abuse, chargebacks, or other breaches of these terms. During verification or investigation your account may be placed on hold and any pending withdrawals paused until checks are complete.
Eligibility requirements
To open an account you must be at least 18 years old and able to enter into a legally binding contract in your country of residence. You must not be located in a jurisdiction where we are not authorised to offer our services. We will refuse or close accounts that do not meet eligibility rules and we may rely on public records, verification documents and third-party services to confirm age and location.
Acceptable platform use
You must only use the site for lawful, personal gambling activity. Prohibited conduct includes using automated tools, collusion, intentional manipulation of games, money laundering, attempting to mask location, or using the platform for commercial purposes. Attempts to exploit technical faults or to circumvent limits or security controls will result in account action and possible confiscation of funds and winnings.
General bonus and promotion rules
Where bonuses or promotions are available they are subject to specific terms displayed with each offer. These terms set out eligibility, wagering or playthrough requirements, game contribution percentages, maximum bet limits while wagering and expiry periods. Only one promotional offer may be claimed where a promotion specifically limits participation, and deposits made with certain payment methods may be excluded from promotions. We may void bonuses and associated winnings if we reasonably suspect abuse.
Deposits and withdrawals
Payments must be made from and returned to payment methods in your name. Minimum deposit and withdrawal amounts are shown in the cashier. Withdrawals are subject to verification checks and may be processed in instalments for very large amounts. We do not charge withdrawal fees, though third-party providers or banks may apply charges. We may require additional proof of source of funds for large or irregular transactions in line with our compliance obligations.
Dispute resolution
If you have a complaint please contact our support team at [email protected] including full details and any supporting evidence. We will acknowledge your complaint and aim to investigate promptly. If we cannot resolve the matter you may be entitled to refer it to an independent dispute resolution service where one is available. Using the complaints process does not affect any statutory rights you may have.
Updates to terms and conditions
We may update these terms from time to time to reflect changes in law, regulation, business practice or services. Updated terms will be posted on the site and, where appropriate, notified to you. Continued use of your account after changes are published constitutes acceptance of the new terms. We may suspend access for maintenance or to implement changes and will aim to give notice where practical.